http://blog2.ecoastsales.com/index.php/2010/03/is-managed-services-the-ip-telephony-of-2010/ Tips, Trends, and Tactics on Channel Demand Generation Wed, 25 Aug 2010 16:20:27 +0000 hourly 1 http://wordpress.org/?v=3.0 http://blog2.ecoastsales.com/index.php/2010/03/is-managed-services-the-ip-telephony-of-2010/comment-page-1/#comment-109 Tech Messages | 2010-03-17 | Slaptijack Wed, 17 Mar 2010 18:01:14 +0000 http://blog2.ecoastsales.com/?p=396#comment-109 [...] Is Managed Services the IP Telephony of 2010? [...] [...] Is Managed Services the IP Telephony of 2010? [...]

]]> http://blog2.ecoastsales.com/index.php/2010/03/is-managed-services-the-ip-telephony-of-2010/comment-page-1/#comment-108 Luis M. Alvarez Wed, 17 Mar 2010 16:53:12 +0000 http://blog2.ecoastsales.com/?p=396#comment-108 We've been doing managed services in some form for over a decade. We started with the RMM part of it more than six years ago, using a tool from a company called Oculan (no longer with us!). I agree that in the early days, it was a tough sell beyond the idea of selling block time (retainers and the like) for regular onsite visits. The development of RMM and the maturation of remote access tools like LogMeIn have been the top reasons that managed services are now generally accepted and generally fast becoming commoditized. That means those of us who have been in the game the longest have the most to change; a lot of legacy systems and processes that will have to be reinvented quickly. I'm not too concerned with the likes of CA (who just bought Nimsoft) or Best Buy getting into the game. Witness the pathetic efforts of Dell to get into the MSP game after acquiring Silverback. To this point, the sale of managed services is still largely built around trust and relationships. That may change in time as the market gets saturated with new players. We’ve been doing managed services in some form for over a decade. We started with the RMM part of it more than six years ago, using a tool from a company called Oculan (no longer with us!). I agree that in the early days, it was a tough sell beyond the idea of selling block time (retainers and the like) for regular onsite visits. The development of RMM and the maturation of remote access tools like LogMeIn have been the top reasons that managed services are now generally accepted and generally fast becoming commoditized. That means those of us who have been in the game the longest have the most to change; a lot of legacy systems and processes that will have to be reinvented quickly.
I’m not too concerned with the likes of CA (who just bought Nimsoft) or Best Buy getting into the game. Witness the pathetic efforts of Dell to get into the MSP game after acquiring Silverback. To this point, the sale of managed services is still largely built around trust and relationships. That may change in time as the market gets saturated with new players.

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